Frequently Asked Questions (FAQs)
Can I keep my children with me for free?
Answer: Yes. Up to 2 (two) guest children under 5 years can stay and have breakfast for free.
When are the times for check-in and check-out?
Answer: Check-in time is at 01:00 PM and check-out time is 12 noon. Late check-out can be done till 2:00 PM without any extra charge. Half-day’s charge shall be applicable for check-out between 2:00 PM & 6:00 PM. After 6:00 PM, a full day’s charge shall be applicable. Charges for early check-in & late check-out may be waved depending on room availability. Guests are advised to discuss in advance with reception/ front office in this regard.
How do I go to the hotel from the airport?
Answer: If you make your reservation along with your flight details, and if you request for airport pick-up, our protocol team shall pick you from the airport as a complimentary service. Drop – off charge to the airport is applicable at BDT 1500.00 Net.
Is there any emergency medical service available at the hotel?
Answer: Yes, we have 24-hour on-call doctor available for all of our guests. Also, first aid box is available in the Front Desk.
What voltage do you use in Bangladesh?
Answer: 220 – 440 Voltage. All our guest rooms have 220v power lines. The standard sockets are 2/3-pin round/ flat.
How many additional beds can I put in my room?
Answer: Our rooms can accommodate only up to one extra bed. Charge will be BDT 1600.00++ per night.
Are there any membership facilities available for frequent guests?
Answer: We do not have any membership program yet but in the near future we will do this. As we store records of our guests for some time, frequent guests will surely get preferential treatment.
I'm not staying at the Hotel. Can I use the Fitness Centre?
Answer: Our Fitness Centre is only for the in-house guests.
What payment options do you offer to customers?
Answer: We accept the following modes of payment:
We may accept bank cheque in the case of corporate reservations only.